FAQ
Do you have any questions about our Pilates Reformers?
Find clear answers to the most common questions about setup, usage, maintenance and long-term durability.
Our Pilatable team is available at contact@pilatable.com from Monday to Friday, 9:00 a.m. to 6:00 p.m. (UK time).
If the item is in stock, delivery usually takes between 3 to 7 working days. If the product is not currently in stock, delivery typically takes 4–5 weeks, depending on production and transportation.
You will receive a confirmation email with a tracking link as soon as your parcel has been dispatched.
Yes, we deliver throughout the United Kingdom.
No. Installation is straightforward and does not require professional tools.
Clear instructions are included.
Assembly is possible alone, but we recommend two people due to the size and weight of the machine.
Yes. The resistance system allows multiple spring combinations to adjust intensity.
Yes, all our Pilates Reformers are covered by a 2-year warranty against any manufacturing defect or hidden fault.
This warranty applies to the frame, mechanical parts, and structural components under normal use.
You can view the full warranty details here.
Yes, delivery is completely free, with no minimum purchase, to all the countries we ship to: United Kingdom.
As soon as your order is dispatched, a tracking link is sent to your email address.
You can follow your parcel in real time until it arrives at your door.
Absolutely. Our support team remains available before and after your purchase.
Yes. Many models are suitable for:
Small fitness centres
Pilates studios
Personal trainers
Minimal maintenance only:
Periodic checking of springs and straps
Occasional cleaning
Yes. The carriage features thick, ergonomic padding designed for long sessions.
Some models are foldable or designed to be stored vertically.
Please check the specific product description.
Please contact our customer service at contact@pilatable.com with your order number.
We will open an investigation with the carrier and provide a suitable solution (refund or replacement).
We accept payments by credit and debit card (Visa, Mastercard, AMEX), as well as PayPal, Klarna, Apple Pay, and Google Pay.
Yes, all transactions are protected by SSL encryption and processed through trusted, secure payment providers.
You can complete your purchase with full peace of mind.
Yes, you have 14 days from the date you receive your order to request a return, in line with UK Consumer Contracts Regulations.
Items must be returned in their original condition and packaging.
Contact us at contact@pilatable.com and include your order number.
Our team will guide you through the return process step by step.
Refunds are processed within 5 to 10 working days after we receive and verify the returned item.
First, check your spam or junk folder.
If you still can’t find it, please contact us at contact@pilatable.com so we can resend it to you.
As long as your order has not yet been dispatched, it can be modified or cancelled.
Please contact us quickly by email to request the change.
Once your payment is validated, you will immediately receive a confirmation email containing the details of your order.
You can reach us at contact@pilatable.com.
Our team replies from Monday to Friday, 9:00 a.m. to 6:00 p.m. (UK time).
